Frequently Asked Questions
What Is a Tracking Number & Where Can I Find It?
A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.
When will my tracking information appear?
Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.
What core transportation and freight forwarding services do you offer?
We provide comprehensive end-to-end global logistics solutions, including time-critical Air Freight forwarding, cost-effective Ocean Freight (FCL/LCL), expedited Over-the-Road (OTR) trucking, and specialized intermodal transport.
How does your real-time cargo tracking and supply chain visibility operate?
Every shipment is integrated into our advanced tracking architecture. Clients receive automated updates detailing location, customs clearance milestones, and estimated time of delivery (ETA).
Can your network handle customs brokerage and international compliance management?
Yes, our dedicated trade compliance team manages all customs brokerage infrastructure across international borders, overseeing documentation, tariff classifications, and duty optimization to eliminate port delays.
What are your operational capabilities regarding warehousing and contract logistics?
We operate cross-dock facilities and secure, temperature-controlled fulfillment hubs strategically positioned near major transit arteries, handling inventory optimization and final-mile distribution.
Why is my tracking number/ID not working?
Please make sure you entered the correct tracking number in the correct format: Check for minimum length of 5 characters, and if there are any special characters in your input. Tab, comma, space and semicolon are understood as separators between several tracking IDs. If your tracking ID is not working, please contact your shipper or online shop.
If I do not have my tracking number, is it still possible to track my shipment?
If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: TSL Express or TSL Freight).
How do you handle cargo insurance and transit liability management?
While we maintain strict risk-mitigation protocols and elite carrier vetting standards, we offer comprehensive all-risk marine and inland cargo insurance policies for maximum financial protection.
What is your protocol for handling time-critical or temperature-sensitive shipments?
Cold chain and expedited shipments are routed via priority lanes with active telemetry sensors, ensuring constant temperature regulation and constant monitoring from origin to destination.
Do you provide less-than-truckload (LTL) as well as full-truckload (FTL) logistics?
Yes, we optimize freight distribution by providing both flexible LTL consolidation patterns for smaller loads and dedicated FTL shipping resources for larger corporate assignments.
How can we establish a corporate master account for ongoing supply chain management?
Corporate accounts can be activated by submitting an inquiry through our secure web portal or contacting our enterprise onboarding team to configure automated routing and volume pricing structures.
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