REFUND & RETURN POLICY

Effective Date: June 12, 2026 | Policy Code: TSL-RRP-2026-REV4

1.0 Corporate Philosophy & Scope

At TSLogistics, we engineered an elite multi-modal logistics framework to guarantee secure, time-critical transit across international trade lanes. We recognize that supply chain disruptions, operational alterations, and commercial developments require an authoritative, transparent mechanism for managing transaction reversions and physical freight liquidations. This policy applies strictly to all transport services, including multi-modal freight forwarding, air cargo operations, ocean shipping, intermodal land trucking, customs brokerage execution, and final-mile parcel distribution managed under the TSLogistics master service framework.

2.0 Transportation Service Cancellations & Adjustments

Unlike standard commercial retail frameworks, international logistics networks function on pre-allocated asset capacity, structural route modeling, and rigid border documentation clearances. Consequently, cancellation terms are calculated based on the proximity of execution timelines and the stage of logistics deployment, mirroring the precision mechanics found in enterprise frameworks like DHL and FedEx.

2.1 Small Parcel & Domestic Courier Cancellations

• Prior to Label Generation / Pickup Scheduling: Full refunds (100% of the base transaction fee and fuel surcharges) are permitted if requested through the TSLogistics terminal before any shipping labels are registered or vehicle routing allocations are finalized.
• Post Label Generation / Pre-Pickup: Cancelled shipments are eligible for a partial refund, subject to a 10% administrative manifest fee to account for server-side registration and trade architecture database modifications.
• Post Collection / In-Transit: Once cargo is picked up, scanned into our network hub, or taken into possession by a designated dispatch vehicle, the transaction is non-refundable. Route execution costs are permanently fully committed upon physical tender of the parcel.

2.2 Commercial Freight & Multi-Modal Cargo (Air, Ocean, Overland)

For large-scale freight operations, space allocations are secured in advance with container lines, rail operators, and aviation networks. Cancellations must adhere to the structural windows below:

3.0 Physical Returns Management Protocol

When an end-user or merchant initiates a physical return of merchandise or cargo through TSLogistics, the operational workflow adheres to automated asset validation chains. TSLogistics acts as the technology-driven carrier, executing tracking logistics according to international postal code agreements and commercial trade laws.

3.1 Undeliverable, Refused, or Failed Delivery Shipments

If a delivery cannot be successfully completed due to invalid recipient credentials, missing trade clearance data, or direct refusal by the consignee at the delivery interface, the shipment is handled via the following procedural pathways:

1. Re-Attempt Infrastructure: In alignment with UPS and FedEx service parameters, TSLogistics will perform up to three (3) automated delivery attempts. Detailed digital notification summaries will be generated at each milestone.
2. Return to Sender (RTS) Routing: Following a definitive third failure milestone, the shipment will be classified as undeliverable. It will be routed into an automated holding cycle for seven (7) business days. If no correction data is submitted by the billing account, the freight will be re-routed back to the original shipping origin.
3. RTS Surcharges: All costs incurred for executing the reverse logistics loop, including border cross-dock fees and secondary fuel surcharges, are billed directly to the originating merchant or account holder. Original transit fees are completely non-refundable.

3.2 Merchant-Driven Return Labels (Reverse Logistics Ecosystem)

E-commerce enterprises and wholesale vendors utilizing TSLogistics custom checkout architectures can generate authorized reverse shipping credentials for their clients. Return shipping labels remain digitally valid for precisely thirty (30) days from generation. If an un-scanned return credential expires, any pre-authorized security holds are fully released back to the merchant's account architecture within five (5) to seven (7) clear business days.

4.0 Refund Processing Framework & Criteria

Refunds are never processed based on subjective estimates. They are triggered through analytical confirmation inside the TSLogistics global tracking architecture. Every transaction goes through an internal operational audit to verify performance benchmarks before any currency or digital ledger adjustment is authorized.

4.1 Service Guarantee Claims (Late Deliveries)

In accordance with the service structures established by DHL and UPS, TSLogistics offers premium guaranteed delivery tiers. If an expedited shipment arrives outside of the explicitly specified contract delivery window, a service credit or partial refund claim may be initiated under the following parameters:

• Claims must be submitted in writing through the corporate portal within exactly fifteen (15) calendar days from the actual delivery date milestone.
• The transit telemetry data log must confirm that the delay resulted directly from TSLogistics operational execution failures, and not from external operational exceptions.

4.2 Explicit Force Majeure & Service Exceptions

No refunds, fee adjustments, or shipping credits will ever be granted for delivery failures, delays, or physical interventions resulting from events outside our direct operational control. These exclusions are uniform across the global logistics industry (USPS, FedEx, DHL, UPS):

• Customs and Regulatory Interventions: Delays, seizures, or cargo inspections conducted by international customs bureaus, border control teams, or trade compliance authorities. Any fees incurred during these inspections are the sole financial responsibility of the shipper.
• Severe Weather & Natural Disasters: Transport disruptions caused by typhoons, hurricanes, volcanic ash plumes, seismic events, or severe localized winter weather blocks.
• Geopolitical Disruptions: Military conflicts, active labor strikes, civil unrest, trade embargoes, national airspace closures, or sudden port strikes.
• Shipper Malpractice: Inadequate or un-compliant outer box packaging, missing commercial invoice documents, incorrect harmonized system tariff codes, or invalid destination address strings.

5.0 Cargo Damage & Loss Valuation Claims

If cargo is physically compromised or goes missing within the TSLogistics network, financial resolution follows the legal liability guidelines defined by international transportation treaties (such as the Warsaw Convention, Montreal Convention, and COGSA), unless supplementary high-value cargo protection was purchased at booking.

5.1 Standard Carrier Limited Liability Limits

Without supplementary all-risk cargo protection, TSLogistics's maximum financial liability for documented transit loss or damage is strictly capped at standard industry limits:

• Domestic Parcel Logistics: Limited to a maximum valuation cap of $100.00 USD per manifest block or the declared commercial value of the product, whichever is lower.
• International Air Freight: Limited to 22 Special Drawing Rights (SDR) per kilogram, matching standard international aviation treaty models.
• Ocean Freight Distributions: Limited to a maximum structural cap of $500.00 USD per standard shipping package/container unit under COGSA regulations.

5.2 Mandatory Evidence Protocols for Damage Reimbursements

To secure a valid refund or insurance-backed settlement for compromised shipments, the claimant must provide the following digital audit materials through our claims center within seven (7) days of delivery receipt:

1. High-resolution digital photographs detailing the un-cleared damage to the outer shipping container and the internal items.
2. The physical signature on the delivery manifest, accompanied by an explicit written note stating: "Received Damaged/Subject to Internal Structural Inspection."
3. The original commercial manufacturer invoice verifying the exact acquisition value of the cargo.

6.0 Integrated Checkout & Custom Payment Frameworks

TSLogistics uses privacy-oriented settlement mechanics alongside traditional bank wire infrastructure. Refunds are always executed through the exact same financial channel used to process the initial deposit. This ensures compliance with global anti-money laundering (AML) standards and prevents unauthorized accounting manipulation.

• Corporate Bank Wires & ACH: Approved reversals are wired back to the originating institutional account routing line within seven (7) to ten (10) operational banking days.
• Credit/Debit Card Transmissions: Reversals are processed directly through the secure payment processor gateway. Funds generally post to the cardholder's available statement balance within five (5) corporate processing days, depending on individual bank policies.
• Sovereign Digital Checkout Systems (Cryptocurrency Terminals): For accounts settled through integrated private ledger networks (such as Bitcoin or Cash App transactions), refunds are processed using the exact spot-market exchange value recorded at the precise timestamp of the original payment. The refund is sent directly back to the verified originating public ledger key or customer wallet address to maintain absolute transaction symmetry.

7.0 Amendments & Jurisdictional Integrity

TSLogistics retains the explicit right to modify, adjust, update, or rewrite any portion of this Refund and Return Policy document without prior warning to maintain complete compliance with shifting international trade agreements and postal regulations. The governing framework for all legal and maritime mediation parameters resides strictly within our core corporate registry jurisdiction, excluding all local geographic branch outposts.